Carlsbad Medical Center at 2430 West Pierce Street in Carlsbad, New Mexico

Customer Reviews about Carlsbad Medical Center

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  Ugh, I have to give them one star? Well they don't deserve it. The hospital has been notified on numerous occasions to use our insurance, yet they begin sending threatening letters. I've always known this hospital to be awful but I guess I thought they may have improved. Wrong! Worst. Hospital. Ever.
  July 17, 2017

  by Liz Williams
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  My mother was injured this weekend and we had to go to the E.R. When we arrived (she arrived via ambulance), we told the receptionist who we were there for and she said she would let us know. After an hour of waiting, we approached her again and she said "oh, we've been waiting for you all to arrive, come on back". We are finally able to go to the back and see her. That was only the beginning of horrible customer service and medical care. The only three bright spots on the night were a great E.M.T. crew, a really sweet nurse, and a nice X-Ray tech. Apart from that, we had the following experiences: - Long wait times (no one spoke to her until she'd been there for 2 hours) -Rude, Lazy Employees (assistant? nurse? said she'd ask the doctor a question and when asked if she had, said she'd forgotten to...she didn't even move from her spot at the nurse's station for the better part of the 5 hours we were there) -Lack of Care for Patients (my mom was put in an awkward, uncomfortable position and no one came to fix her bed; after 2 hours, she was given a pain pill, then a nurse tried to send her home with the same one and threw something close to a child's fit when he was told the pain pill did nothing for her) -Cleanliness (there was some blood on the floor of her E.R. room) I'm not sure if being the only hospital in Carlsbad has made them lazy or what else could be happening, but I'll just say I'm glad we don't live in the area and this was just a one time thing. For a company that states on their website that you will have a 30 minute or less wait time until the staff come in to help you, they obviously haven't informed their staff of this. There's a difference between being busy and being lazy and when you hear the conversations of staff sitting and gossiping at the nurse's station while your family member is in pain, you know that they obviously aren't that busy. To the E.M.T. crew, nurse, and x-ray tech who helped out, I'm sorry if this review effects you. You all were great and I hope you all continue with the great work.
  December 20, 2016

  by Cassandra Mitchell

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